Our product · AI service desk
DeskLoop
WhatsApp in, work order out — with the SLA clock running from the very first message.
Real product screens from a local run with the product's sample data (a fictional FM company).
- Type
- Our own product
- Market
- Facility management · UAE & Saudi Arabia
- Languages
- Tenants in any language · reports in English & Arabic
- Status
- Working product — demos on request
The problem
What needed solving
Facility-management coordinators spend the day retyping WhatsApp messages, calls and emails into their maintenance system. The SLA clock starts when the tenant sent the message, but it's often only noticed when someone opens the ticket — and breaches are discovered after the penalty.
Technicians speak many languages, so completion reports are written badly or not at all, and the monthly client report is assembled by hand from several systems.
Our approach
What we built
DeskLoop creates the work order straight from the WhatsApp message, in the tenant's language, and starts both SLA clocks from the first message. Supervisors get a WhatsApp warning at 75% of the window and again at breach; client-caused holds are timed, logged and excluded from the clock.
A technician's voice note becomes a completion report in English and Arabic that lists what is missing instead of inventing it. Every state change is an immutable event, so service-credit clauses can be backed with timestamps.
- WhatsApp message → work order, automatically
- Response and resolution SLA clocks from the first message
- Breach warnings to supervisors on WhatsApp
- Timed holds excluded from the SLA, with reasons
- Voice note → bilingual completion report
- Incident detection from repeated complaints in one building
- PPM compliance tracking with an exportable audit pack
- Monthly client report built from the work orders
Inside the product
Real screens from the product
Technology & results
How it's built, and what it delivers
Technology
- Next.js 16
- PostgreSQL
- Drizzle ORM
- Claude API
- WhatsApp Cloud API
- Speech-to-text
Related services
More work
Other projects
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Discuss your product idea
Tell us about your product or process. We'll share how we'd approach it and what a sensible first version looks like.
Prefer email? vorvexiacode@gmail.com
- 1You tell us what you want to build or improve.
- 2We reply within 24 hours with honest first thoughts.
- 3If it's a fit, we scope a focused first version together.