Vorvexia Code

AI for E-Commerce

AI Automation for E-Commerce Businesses

We help online stores answer customers instantly, recommend the right products and automate the back-office work between your shop, inventory, shipping and accounting systems.

Discuss your project

Support and operations don't scale with orders

As order volumes grow, so do the questions: Where is my order? Does this come in another size? How do I return it? Most are repetitive, but each takes a person's time — and customers expect answers immediately, in chat or on WhatsApp.

Behind the scenes, staff copy orders between systems, update stock, chase suppliers and reconcile payments by hand.

AI at the front of the store, automation behind it

We deploy AI agents that answer product, order and policy questions from your own store data, and automate the workflows that connect your e-commerce platform with fulfilment, inventory and finance.

What we deliver

  • AI support agent for chat, WhatsApp, Instagram and email
  • Order status and returns answers from your store data
  • Product questions and recommendations from your catalogue
  • Order, stock and accounting integrations
  • Automated customer notifications and review requests

How it works

  1. Step 1

    Connect your store

    We connect your product catalogue, policies and, where supported, order data.

  2. Step 2

    Answer customers

    The agent handles common questions instantly and escalates exceptions to your team.

  3. Step 3

    Automate operations

    Orders, stock levels and invoices flow between systems automatically.

  4. Step 4

    Improve

    Conversation and workflow logs reveal new questions to cover and steps to automate.

Business benefits

Faster answers for shoppers

Questions are answered while the customer is still deciding to buy.

Lighter support workload

Your team focuses on complaints, exceptions and high-value customers.

Fewer manual errors

Integrated systems remove copy-and-paste between platforms.

Ready for peak season

Automation absorbs spikes in volume without temporary staff.

Use cases

Where is my order?

Instant order and shipping status answers.

Product guidance

Sizing, compatibility and product comparison questions answered from your catalogue.

Returns

Explain the policy and start the returns process.

Back-office sync

Orders to fulfilment, stock updates and invoices to accounting.

Our process

  1. Audit

    Support volumes, channels and manual processes.

  2. Connect data

    Catalogue, policies and store platform.

  3. Build & test

    Agent behaviour and workflow automations.

  4. Launch & optimise

    Monitor conversations and expand coverage.

Read more about how we work.

Technologies we use

  • SmartAgent platform
  • Shopify / WooCommerce integrations
  • Stripe
  • WhatsApp Business API
  • Node.js
  • OpenAI API

Frequently asked questions

Which e-commerce platforms do you work with?

We work with platforms that provide APIs, such as Shopify and WooCommerce, as well as custom-built stores. We'll confirm what's possible with your platform during the audit.

Can the AI look up a customer's order?

Yes, where your platform allows secure order lookups. The agent verifies the customer — for example with order number and email — before sharing details.

Will the AI recommend products we don't sell?

No. Recommendations come only from your own catalogue data.

Can you also build or rebuild our store?

Yes. Our web development team builds custom storefronts and integrations when an off-the-shelf theme isn't enough.

Related services

AI Agents Development

Custom AI agents that answer customers, qualify leads, book meetings and complete multi-step tasks using your own data and tools — on web, WhatsApp and email.

Business Process Automation

Business process automation services: connect your apps, remove manual data entry and automate approvals, onboarding, orders and reporting with custom software.

Web Development

Custom web application development with React, Next.js and Node.js: fast, SEO-friendly websites, customer portals, dashboards and SaaS platforms.

Let AI handle the repetitive questions

Tell us about your store, platform and support volume. We'll suggest where AI and automation will make the biggest difference.

Contact us