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AI for Real Estate

AI Automation for Real Estate Agencies

Property enquiries arrive at all hours, across portals, your website, WhatsApp and email. We build AI agents and automations that respond instantly, qualify each lead and book viewings — so your agents spend their time with serious buyers, sellers and tenants.

Discuss your project

Leads go cold while agents are out on viewings

Estate and letting agents are often away from their desks — at viewings, valuations and meetings. Meanwhile enquiries keep arriving: Is this property still available? Are pets allowed? Can I view on Saturday? Many arrive in the evening and at weekends.

Each enquiry needs a quick reply and a few qualifying questions before it's worth an agent's time. When responses are slow, prospects simply contact the next agency.

An AI assistant that knows your listings and your process

We connect an AI agent to your property information, FAQs and calendar. It answers questions about listings, asks your qualifying questions, captures contact details into your CRM and offers viewing slots — handing over to an agent whenever a person is needed.

What we deliver

  • AI agent for website chat, WhatsApp, Messenger and email
  • Buyer, tenant and seller qualification flows
  • Viewing and valuation booking with calendar integration
  • Lead capture into your CRM with conversation summaries
  • Automated follow-ups and reminders

How it works

  1. Step 1

    Enquiry arrives

    From your website, WhatsApp, social media or a forwarded portal email.

  2. Step 2

    Instant answer

    The agent replies using your listing details and agency policies.

  3. Step 3

    Qualify & book

    It asks your qualifying questions — budget, timing, mortgage status — and offers viewing slots.

  4. Step 4

    Hand over

    Qualified leads arrive in your CRM with a summary; complex questions go straight to an agent.

Business benefits

Respond while interest is high

Every enquiry gets an immediate reply, including evenings and weekends.

Agents focus on qualified prospects

Basic questions and screening happen before an agent gets involved.

Cleaner CRM data

Contact details and requirements are captured consistently for every lead.

Fewer no-shows

Automatic confirmations and reminders keep viewings on track.

Use cases

Sales enquiries

Answer listing questions and book viewings for buyers.

Lettings

Pre-screen tenants on move-in date, budget and requirements.

Valuation requests

Capture seller details and book valuation appointments.

Property management

Log maintenance requests from tenants and route them to the right contractor or team.

Our process

  1. Map your enquiry flow

    Channels, common questions and qualifying criteria.

  2. Load your knowledge

    Listings, policies, areas covered and FAQs.

  3. Connect your tools

    CRM, calendar and messaging channels.

  4. Launch & refine

    Review conversations and improve answers.

Read more about how we work.

Technologies we use

  • SmartAgent platform
  • WhatsApp Business API
  • Calendar integrations
  • CRM integrations
  • OpenAI API

Frequently asked questions

Can the AI answer questions about specific properties?

Yes, when it has access to your listing information — for example via a feed, your website or an export from your property software. It answers only from that information and says when it doesn't know.

Will it work with our CRM?

We integrate with CRMs that offer an API or webhooks. If yours doesn't, leads can be delivered by structured email or a spreadsheet as an interim step.

Can it handle WhatsApp?

Yes. WhatsApp is often the main channel for property enquiries, and the agent can work there alongside your website chat.

What if a client wants to speak to a person?

The conversation is handed to your team immediately, with a summary so the client doesn't need to repeat themselves.

Related services

AI Agents Development

Custom AI agents that answer customers, qualify leads, book meetings and complete multi-step tasks using your own data and tools — on web, WhatsApp and email.

AI Automation

AI automation services that take repetitive, judgement-based work off your team: document processing, email triage, support and reporting, in your own tools.

Business Process Automation

Business process automation services: connect your apps, remove manual data entry and automate approvals, onboarding, orders and reporting with custom software.

Never miss another property enquiry

Tell us how enquiries reach your agency today and we'll show you how an AI agent would handle them.

Contact us