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AI Agents Development

AI Agents Development for Businesses

We build AI agents that can hold a conversation, look things up in your systems and take actions — answering customer questions, qualifying leads, booking meetings or completing internal tasks — within limits you define.

Discuss your project

Your customers and team expect instant answers

Enquiries arrive around the clock across your website, email and messaging apps. Many are routine — opening hours, pricing, order status, booking a call — but each one still needs someone to read and respond. Messages that arrive out of hours often wait until the next working day, and some are never answered at all.

Internally, staff lose time searching documents and tools for information that already exists somewhere in the company.

Agents grounded in your knowledge and connected to your tools

An AI agent combines a language model with your own content (retrieval-augmented generation, or RAG) and a defined set of tools it is allowed to use — such as checking an order, creating a CRM lead or booking a calendar slot. It answers from your information, not from guesswork, and hands over to a person when it should.

What we deliver

  • Customer-facing agents for website chat, WhatsApp, Messenger and email
  • Lead qualification and meeting booking agents
  • Internal knowledge assistants for staff
  • Tool and API integrations with clear permissions
  • Human handoff, conversation logs and analytics

How it works

  1. Step 1

    Knowledge

    We load your website, documents, FAQs and policies into a searchable knowledge base the agent can cite.

  2. Step 2

    Tools

    We give the agent specific, permissioned actions — for example 'look up order', 'create lead', 'book meeting'.

  3. Step 3

    Guardrails

    Instructions, topic limits and escalation rules keep the agent on-brand and stop it answering what it shouldn't.

  4. Step 4

    Handoff

    When a question is out of scope or a customer asks for a person, the conversation passes to your team with full context.

Business benefits

Always-on responses

Routine questions get an immediate answer at any hour, in the channels your customers already use.

Fewer missed leads

Visitors are qualified and offered a meeting while they are still interested, instead of waiting for a reply.

Answers from your own content

Responses are based on your documents and policies, and the knowledge base is easy to keep up to date.

Your team handles the important conversations

People step in for complex or sensitive cases, with the conversation history already in front of them.

Use cases

Website and WhatsApp customer support

Answer product, service and policy questions and escalate complaints to a human.

Lead capture and booking

Ask qualifying questions, capture contact details into your CRM and book a slot in your calendar.

Internal help desk

Let staff ask questions about HR policies, processes or product documentation in plain language.

Multi-step task agents

Agents that gather information from several systems and prepare a draft — a quote, a report or a ticket — for review.

Our process

  1. Define the job

    We agree what the agent should and should not do, which channels it covers and how success is measured.

  2. Build the knowledge base

    We collect and structure your content and test retrieval quality on real questions.

  3. Integrate & test

    Tools, channels and handoff are connected, then the agent is tested against a set of real and edge-case conversations.

  4. Launch & improve

    We review conversation logs after launch, fill knowledge gaps and refine behaviour.

Read more about how we work.

Technologies we use

  • OpenAI API
  • LangChain
  • Retrieval-augmented generation (RAG)
  • Vector databases
  • Node.js / Python
  • WhatsApp & Messenger APIs

Frequently asked questions

What is the difference between an AI agent and a chatbot?

Traditional chatbots follow scripted decision trees. An AI agent understands free-form questions, answers from your knowledge base and can take actions through tools you approve, such as booking a meeting or creating a lead.

Do you have a ready-made product, or is everything custom?

Both. Our SmartAgent platform covers common customer support, lead capture and booking needs out of the box. When you need custom integrations, workflows or deployment requirements, we build a bespoke agent.

How do you stop the agent from making things up?

The agent is instructed to answer only from retrieved company content, to say when it does not know, and to hand over to a person. We test it against real questions before launch and review logs afterwards.

Which channels can an agent work on?

Typically your website chat, WhatsApp, Facebook Messenger, Instagram, Telegram and email, plus internal tools. The right mix depends on where your customers contact you.

Can the agent hand a conversation to a human?

Yes. Handoff rules are part of every build — for example when the customer asks for a person, the topic is sensitive, or the agent is not confident in its answer.

Related services

AI Automation

AI automation services that take repetitive, judgement-based work off your team: document processing, email triage, support and reporting, in your own tools.

AI SaaS Development

AI SaaS development from idea to launch: MVP scoping, multi-tenant architecture, LLM features, billing and scalable infrastructure for founders and startups.

Custom AI Solutions

Custom AI software development and AI integration services: language models, search, prediction and computer vision added to your existing systems and data.

Put an AI agent to work for your business

Tell us where your enquiries come from and what they usually ask. We'll recommend SmartAgent or a custom build — whichever genuinely fits.

Contact us